Privacy & Security


This means any information about yourself from which you can be identified. The personal information Augusta & George may collect and store about you includes, but is not limited to, the following information: 

  • Title
  • Name and surname
  • Date of Birth
  • Email address
  • Gender
  • Contact phone number
  • Billing and delivery address(s)
  • Payment card details
  • Bank account
  • Transactional data (purchase information/payment details)
  • IP address, login data and device settings
  • Website usage data
  • Interactions with us (customer service, social media, reviews and/or visits to our website)
  • Attendance to Augusta & George events
  • Cookies (including information on devices used to make a purchase

 

Our site may include links to third-party websites, applications and plug-ins.  When clicking on those links or enabling those connections, you may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  We always recommend that you read every website's privacy policy.

If you have any queries regarding your personal data, please get in touch.

Post: Augusta & George, TLKE Limited, 2B Blake Mews, Greater London, Kew Gardens, TW9 3GA, United Kingdom

Email: cs@augustaandgeorge.com

Augusta & George may use different methods to collect data from and about you, including:

  • When you fill in forms or correspond with us via email, phone, post or other
  • Applying for products or services we provide
  • Creating an account on augustaandgeorge.com
  • Subscribing to our newsletter or other marketing
  • Requesting marketing materials
  • Entering competitions or promotions 
  • Completing surveys or giving reviews

As you interact with our website, automatic technical information will also be collected using Cookies or similar.

We may also use third-party sources which include but are not limited to;

  • Analytics providers (such as Google Analytics)
  • Advertising platforms (such as Google Ads, Meta/Facebook/Instagram and TikTok)
  • Search engines (such as Google)

Augustaandgeorge.com does not knowingly store the data of children.  If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this before using our website and services.

We take your privacy very seriously, and we take steps to ensure your privacy is always protected. We are the 'controller' and are responsible for the information we may collect. We collect this information to provide the best online experience, and this also allows us to alert you when needed and to contact you for marketing reasons. We gather information about you when you engage in the following ways: 

  • When you subscribe to our marketing channels
  • When you register an account on augustaandgeorge.com
  • When you place orders and use our services
  • When you enter competitions or sign up for promotions
  • When you interact with us through our social media channels, digital advertising campaigns, or wherever Augusta & George may be represented online
  • When you request information
  • When you provide a testimonial, leave a comment on a product, blog or article
  • When you attend an event hosted or sponsored by Augusta & George

We require all third-parties used by augustaandgeorge.com to respect your personal data in accordance to the law.  We do not allow third-parties to use your data for their own use and to only use them at our instruction.

Augusta & George may use your data to send you marketing and promotions if you have:

  • consented to receive marketing
  • requested information from us
  • purchased goods from us

Your data is protected by the appropriate security measures to prevent loss, unauthorised access or corruption. Employees or third parties who need to have business access are subject to duties of confidentiality and will only process your data for business needs.

You can opt-out from Augusta & George marketing or third-party platforms at any time.  You can follow any opt-out or unsubscribe link from any marketing emails.  Alternatively you can contact our customer service team.

When you opt-out from marketing, we will still hold data from any purchase transactions you have made on augustaandgeorge.com

If you fail to provide us with your data, in terms of a contract required by law, we will need to cancel your order.  We will notify you if this occurs.

The UK GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data transfer
  • The right to object
  • Rights in relation to automated decision making and profiling

For more information on your rights, click here.

For more information on GDPR, personal data and what it means for you, visit the Information Commissioner's Office website here.

Your personal data will be safely stored until you choose to opt-out/unsubscribe.  This does not apply to data that needs to be held for business reasons or law.

Storing cookies is nothing new; it is a technology used by websites that store a small file with the aim of enhancing the user’s subsequent visits by tracking their user behaviour and preferences.

You can control your cookies by using your web browser in the following ways:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block "third-party" cookies (cookies set up by online services other than the one you are visiting)
  • clear all cookies when you close your browser;
  • use 'private' browsing or an 'incognito' session, which allows you to browse the web without recording your browsing history;
  • install ad-ons or plugins that extend browser functionality

For more information on cookies, click here.

In order to process an order, your debit or credit card number and expiry date, plus any other security details that the credit card processor may require will be needed. This information is not stored by Augusta & George.

All card details that are given to us by you the customer are done so on a secure and trusted server using Shopify Payments. You can also use Paypal, Apple Pay, Google Pay and Amazon Pay.

We reserve the right to review and modify our Privacy Policy at any time.  If you would like to know what data we hold on you, please contact our customer services team.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.